Service Wisdom : Creating and Maintaining the Customer Service Edge

Service Wisdom : Creating and Maintaining the Customer Service Edge[PDF] Service Wisdom : Creating and Maintaining the Customer Service Edge epub

Book Details:

Author: Chip R Bell
Published Date: 01 Jun 1989
Publisher: Lakewood Publications
Language: English
Format: Hardback::344 pages
ISBN10: 0943210089
Publication City/Country: United States
Dimension: 152.4x 231.14x 30.48mm::521.63g
Download: Service Wisdom : Creating and Maintaining the Customer Service Edge

[PDF] Service Wisdom : Creating and Maintaining the Customer Service Edge epub. Customer service can be considered the lifeblood of any business organization, Moreover, it is the process which seeks to maintain customers' satisfaction and loyalty. Service apart from the products themselves would create this 'edge'. Zemke and Bell (1990) strongly believe in service wisdom at the front line. See the page in this guide: create a knowledge strategy for your business. Your understanding of what customers want, combined with your employees' that can help you create innovative new products - retaining your competitive edge. An improvement in the goods or services you offer and the processes that you use As the nation's #1 provider of fatherhood skill-building programs and Job training or education services provided in addition to your program, for example, could be It's easier to keep an existing customer happy than to get a new customer. 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